Puma Tour & Travel is your trusted gateway to extraordinary journeys across the globe. We craft exclusive escapes, personalized tours, and unforgettable adventures made to inspire every traveler’s heart.
About Us
Puma Tour & Travel is dedicated to creating unforgettable journeys across the world. We bring passion, expertise, and care to every travel experience we design. Discover the world your way with Puma.
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Why Choose Puma to Make Your Journey Truly Meaningful?
Puma brings your travel dreams to life through curated trips made just for you.
- Top Destinations
- Flexible Travel Packages
- Expert Travel Guides
- Affordable & Transparent Pricing
Ready to explore the world?
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Years Experienced
Gateway to Unforgettable Journeys.
Connecting You to Amazing Journeys
Expertly Crafted Travel Experiences.
At Puma Tour & Travel, we don’t just book trips—we create unforgettable travel experiences tailored to your dreams. With our expertise, personalized service, and exclusive travel packages, your journey will be seamless, exciting, and truly memorable.
Expert Travel Advisors
Our experienced team ensures your trip is stress-free, safe, and well-planned.
Affordable & Transparent Pricing
No hidden costs—just great value for your perfect vacation.
24/7 Customer Support
Enjoy peace of mind with our round-the-clock assistance wherever you travel.
Loved by Travelers, Recommended Worldwide
Puma Tour & Travel offers meaningful journeys made for every traveler. Explore beautiful destinations, enjoy smooth trips, and create lasting memories along the way.
Our one-day trip to Nusa Penida with Puma Tour and Travel was absolutely wonderful. The guide was friendly, professional, and captured beautiful photos of our adventure. Every moment was well-organized, fun, and filled with unforgettable memories from start to finish.
Eva Julia
Travel Explorer
It was an unforgettable trip filled with beautiful moments and stunning views. The driver was reliable and skilled, navigating the winding roads with ease. Every stop felt special, and the driver also helped us take amazing photos that made the experience even more memorable.
Angelina Devi
Travel Storyteller
Booking with Puma for our Yogyakarta trip was easy and fast. All the details were clear, payment was secure, and tickets arrived instantly. Everything went smoothly, making the whole experience enjoyable and stress-free.
Maharani Adelia
Passionate Traveler
Knowing some interesting areas in Malaysia, especially the historical ones, was such a great experience! I highly recommend using this travel agency. They are always punctual, and the guide is incredibly kind and knowledgeable, providing detailed explanations throughout the journey. The team is also very helpful, offering great recommendations. Even though it’s a shared bus, the ride was surprisingly comfortable. Overall, an excellent experience!
Rexa Pradana
Adventure Enthusiast
Very nice tour and great travel agency. Can be conctacted ASAP according to the booking so that the tourist is not waiting too long to be confirmed.
Maya Nurlina
Passionate Traveler
The staff at the travel agency were so friendly, making our trip even more enjoyable. Sky Cab Langkawi was an incredible experience, the view from above was breathtaking! My kids and I had such a fun and relaxing time exploring this beautiful place together.
Gilbert Antonio
Adventure Enthusiast
Still Have Questions? We’re Here to Help! Contact Us
Everything You Need to Know Before You Travel.
Will I have a tour guide during my trip?
Yes, most of our packages include professional local tour guides to enhance your experience.
What happens if my flight is delayed?
If your flight is delayed, inform us immediately. We will adjust your itinerary accordingly.
Can I request special meals during the trip?
Absolutely! Let us know your dietary preferences, and we’ll arrange suitable meals for you.
What should I do if I lose my belongings?
Contact our team or local authorities immediately. We will assist in locating your lost items.
Is there 24/7 customer support while traveling?
Yes, we provide 24/7 assistance to ensure you have a seamless and stress-free journey.
What payment methods do you accept?
We accept major credit cards, bank transfers, and online payment gateways. Some packages may allow installment plans.
Is my payment refundable if I cancel my trip?
Refund policies depend on the package. Some allow free cancellation within a certain period, while others may have a cancellation fee.
Can I change my payment method after booking?
Once payment is processed, changes are generally not allowed. However, for special cases, please contact our support team.
Are there additional fees beyond the package price?
Some tours may have optional add-ons, taxes, or service fees. These will be clearly mentioned before you confirm your booking.
What happens if my refund is delayed?
Refund processing times vary depending on the payment method. If delayed, please reach out to our customer service for an update.
Do I need a visa for my trip?
Visa requirements depend on your nationality and destination. We can assist with visa applications if needed.
Are vaccinations required for certain destinations?
Some countries require vaccinations before entry. Check health guidelines or consult a doctor for necessary immunizations.
What travel documents should I bring?
You should carry a valid passport or your identity card, visa (if required), travel insurance, and printed copies of your booking confirmation.
Do I need travel insurance?
While not always mandatory, travel insurance is highly recommended to cover medical emergencies, cancellations, and lost baggage.
Can you assist with flight bookings?
Yes, we offer flight booking services as part of our travel packages or as a separate service.
How do I book a tour package?
You can book a tour through our website, by phone, or by visiting our office. Select your package, provide traveler details, and make a payment to confirm.
Can I reserve a tour without immediate payment?
Yes, you can reserve a tour without immediate payment. The reservation will be held for up to 2 hours, after which it will be automatically canceled if payment is not made. To secure your booking beyond that, you can confirm with a deposit.
How far in advance should I book my trip?
We recommend booking at least 2–3 months in advance for international trips and 1 month for local tours to secure availability.
Will I receive a confirmation after booking?
Yes, you will receive a confirmation email with all travel details, including itinerary, payment receipt, and contact information.
Can I book for a group?
Absolutely! We offer special rates and custom itineraries for group bookings. Contact us for group travel arrangements.
Exclusive travel discounts & special offers by Puma Tour & Travel Agency
Find the best travel deals with Puma! Get exclusive discounts on Indonesia and Malaysia tour packages. Limited-time offers available.
Buy 1, Get 1 50% Off!
Explore the World with Our Expert Team
At Puma Tour & Travel, we turn your wanderlust into reality through carefully curated journeys and expert guidance. Our passionate team ensures every adventure is smooth, enriching, and filled with unforgettable memories. Travel with confidence, explore with heart, and experience the world the Puma way.